J1 Game Privacy Policy – Pakistan Online Gaming Platform

1 Introduction

This Privacy Policy ("Policy") explains how J1 Game ("we", "us", "the Platform") collects, uses, stores and protects personal information provided by users ("you", "the Player") who register an account, visit the website or use any of the services offered through j1game.app.

We understand that privacy matters a great deal to our players in Pakistan. When you share your details with us — whether that is your CNIC, phone number or JazzCash account — you are placing trust in us to handle that information with care. This Policy is our commitment to doing exactly that.

This Policy forms part of our Terms and Conditions. By creating an account or using J1 Game, you confirm that you have read and understood this Policy. If you do not agree with any part of it, please do not use the platform.

2 Data We Collect

The personal data we collect falls into the following categories. We only ever collect what is genuinely needed for the purposes described in this Policy.

We do not collect sensitive personal information such as biometric data, health records or religious affiliation. Where we do collect identity documents for verification, these are handled with the highest level of care and access is strictly limited.

3 How We Collect Your Data

We collect personal data through the following channels:

• Direct registration: When you create a J1 Game account, you provide your name, contact details and date of birth directly.
• Transactions: Every time you make a PKR deposit or withdrawal — whether through JazzCash, Easypaisa, Raast or bank transfer — a transaction record is created.
• Platform activity: Your betting history, game sessions, login times and device information are recorded automatically as you use the platform.
• Verification submissions: When you upload identity documents in response to a verification request, that data is stored securely.
• Cookies and tracking: Our website uses cookies and similar technologies to collect technical and usage data. See Section 7 for full details.
• Customer support interactions: When you contact our support team, the conversation may be recorded and stored to improve service quality and for compliance purposes.

4 How We Use Your Personal Data

J1 Game uses your personal data for the following purposes. We only process data where we have a legitimate reason to do so.

• Account management: Creating, maintaining and securing your J1 Game account, including password resets and login authentication.
• Transaction processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Bonus and promotion delivery: Crediting welcome bonuses, reload offers and other promotional rewards to eligible accounts based on your activity.
• Customer support: Responding to your queries, resolving disputes and assisting with account issues through our support channels.
• Fraud prevention and security: Detecting and investigating suspicious activity, multiple account creation, unauthorised access attempts and payment fraud.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and applying protective measures such as deposit limits and self-exclusion where appropriate.
• Legal and compliance obligations: Retaining records as required by our internal policies and responding to lawful requests from authorities where applicable.
• Platform improvement: Analysing how players use J1 Game — which sports markets, slot games, bingo rooms and features are most popular — to improve the overall experience.
• Marketing communications: Sending you updates about new promotions, cricket betting markets, PSL season specials and platform features, where you have opted in to receive them.

5 Sharing Your Data

We do not sell your personal data to any third party, ever. We share data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: Your financial data is shared with payment service providers — including the operators of JazzCash, Easypaisa and Raast integrations — solely to process your PKR transactions. These providers operate under their own privacy policies and security standards.
• Identity verification partners: Where identity verification is required, your documents may be processed by a trusted third-party verification service. These partners are contractually bound to use your data only for the verification purpose and to protect it accordingly.
• Technology and infrastructure providers: Companies that provide hosting, analytics, customer support software and security services may process limited data as part of delivering those services to us. All such providers are subject to data processing agreements.
• Legal and regulatory requirements: We may disclose data where required to do so by a lawful order, court direction or regulatory obligation. We will not disclose more than is strictly required.
• Business transfers: In the event that J1 Game undergoes a merger, acquisition or asset transfer, your personal data may be transferred as part of that process. You will be notified in advance of any such change that affects how your data is used.

6 Payment Data & PKR Transactions

All financial transactions at J1 Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect and store transaction details including the payment method used, the amount, the date and the transaction reference number.

For mobile wallet transactions via JazzCash or Easypaisa, we store your registered mobile number and the transaction confirmation details returned by the payment provider. We do not store your mobile wallet PIN or password at any point.

For bank transfers and Raast payments, we collect the account details necessary to process the transaction. Card details — where cards are used — are handled by our payment processor and are not stored on J1 Game servers. We receive only a masked version of your card number for reference purposes.

Transaction records are retained in accordance with our data retention schedule to support account management, dispute resolution and fraud investigation. You can view your full transaction history at any time within your account dashboard.

7 Cookies & Tracking Technologies

J1 Game uses cookies and similar tracking technologies to make the platform work correctly, keep you logged in, remember your preferences, and understand how the site is used so we can keep improving it.

The cookies we use fall into the following categories:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like depositing, placing bets and accessing your account. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: These remember your preferences — such as language settings and previously selected payment methods — to make your experience smoother on return visits.
• Analytics cookies: We use anonymised analytics to understand which pages, games and sports markets are most popular and where players encounter difficulties. This helps us prioritise improvements.
• Security cookies: Short-lived cookies that help us detect unusual login patterns and protect your account from unauthorised access attempts.

Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using J1 Game, though some preference-based features may not work as expected.

8 Data Security

Protecting your personal data is a core operational priority at J1 Game. We use a combination of technical and organisational measures to keep your information secure:

• SSL / TLS encryption: All data transmitted between your device and J1 Game is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this is active.
• Encrypted data storage: Sensitive data — including identity documents and financial records — is stored in encrypted form on secured servers.
• Access controls: Only authorised J1 Game personnel can access personal data, and only for the specific purpose for which access has been granted. Access logs are maintained and reviewed regularly.
• Continuous monitoring: Our systems are monitored around the clock for suspicious access patterns, intrusion attempts and anomalies that could indicate a security incident.
• Regular security reviews: We periodically review our security practices and update them in response to evolving threats and industry best practices.

Despite these measures, no digital system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and investigate the incident.

You also play a role in keeping your account secure. Use a strong, unique password, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been accessed without your permission.

9 Data Retention

We retain personal data for as long as your account is active and for a reasonable period following account closure. The specific retention periods for different categories of data are as follows:

• Account registration data (name, contact details, date of birth) is retained for the duration of your account and for a period after closure to support any outstanding queries or disputes.
• Transaction records in PKR are retained for an extended period to support account history, dispute resolution and fraud investigation.
• Identity verification documents are retained for the period required by our verification procedures and are securely deleted thereafter.
• Customer support communications are retained for a limited period to support ongoing service quality and dispute management.
• Marketing preferences and opt-out records are retained indefinitely to ensure we respect your communication preferences.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.

10 Your Privacy Rights

As a J1 Game player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team.

To exercise any of these rights, contact our support team with your registered email address and a description of your request. We will respond within a reasonable timeframe. Some requests — such as deletion — may be subject to verification of your identity before we can act.

11 Minors & Under-18 Policy

J1 Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their age, and we conduct verification checks to support this.

If we discover that an account has been registered by a person under the age of 18, the account will be closed immediately, any balances forfeited, and all associated personal data deleted in accordance with this Policy.

If you are a parent or guardian and believe a minor has registered an account on J1 Game, please contact our support team immediately so we can investigate and act without delay.

12 Marketing Communications & Opt-Out

With your consent, J1 Game may send you marketing communications about new promotions, cricket and PSL betting markets, slot game launches, bonus offers and other platform updates. These communications may be delivered by email or SMS to your registered contact details.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send you
• Updating your communication preferences within your account settings
• Contacting our support team and requesting removal from marketing lists

Opting out of marketing communications will not affect essential account communications — for example, transaction confirmations, security alerts, and account notices will still be sent regardless of your marketing preference.

13 Changes to This Privacy Policy

J1 Game may update this Privacy Policy from time to time as the platform evolves, new services are added, or our data practices change. When we make material changes, we will notify registered players by email and by displaying a notice on the website.

The updated Policy will always be available at this page with a revised "Last Updated" date at the top. We encourage you to review this Policy periodically. Continued use of J1 Game after a Policy update constitutes your acceptance of the revised terms.

14 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We take all privacy queries seriously and aim to respond promptly.

You can reach us via the live chat feature on the platform or by emailing us at the address shown in the footer of this page. Please include your registered email address and a clear description of your query so we can assist you as quickly as possible.

For general platform questions, FAQs and account help, visit our FAQ page which covers the most common topics raised by our Pakistan player community.